Allegiant and Spirit among the worst airlines in the world, behind only one other carrier, according to a new study




  • In Science
  • 2022-11-10 18:26:21Z
  • By Business Insider
Spirit Airlines
Spirit Airlines  
  • Singapore Airlines was the best airline in the world in 2022, according to the study.

  • US carriers fared poorly in the study with none cracking the Top 20.

  • Indonesia's Lion Air finished in last place in the study as the world's worst airline.

After years of battling it out for the title of Worst Airline in America, Spirit and Allegiant now find themselves near the top of an even more dishonorable list: Worst Airline in the World.

Spirit Airlines aircraft.
Spirit Airlines aircraft.  

Allegiant and Spirit ranked among the worst airlines in the world behind only one other international carrier, Indonesia's Lion Air, according to a new study.

Allegiant Air Airbus A320
Allegiant Air Airbus A320  

The study, by the Bounce luggage-storage app, used data from Official Airline Guide (OAG), Skytrax, FlightsFrom, the US Office of Aviation Consumer Protection, and individual airlines…

John F. Kennedy International Airport
John F. Kennedy International Airport  

…to compare on-time arrival rates, cancellation records, customer ratings, seat comfort, in-flight meals and entertainment, staff service, and luggage allowances.

Plane seats
Plane seats  

Source: Bounce Best & Worst Airlines Study

Spirit and Allegiant have topped worst-airline lists before. Travelers named Spirit the worst airline in the US in a 2022 American Customer Satisfaction Index survey.

Spirit Airlines aircraft
Spirit Airlines aircraft  

Source: American Customer Satisfaction Index

Allegiant had the lowest percentage of on-time arrivals among US airlines through most of 2022, according to the Air Travel Consumer Report.

Allegiant
Allegiant  

Source: Insider

The new 2022 Bounce study - published online - broke carriers into separate US domestic and international best and worst lists. The US airline list added one component: Customer complaints from the US Office of Aviation Consumer Protection.

Unclaimed luggage piles up at London Heathrow Airport on July 8, 2022.
Unclaimed luggage piles up at London Heathrow Airport on July 8, 2022.  

The study's authors created an apples-to-apples worldwide best and worst list at Insider's request.

Heathrow Airport
Heathrow Airport  

Spirit finished tied for 59th place and Allegiant finished 61st out of the 62 largest airlines in the world based on departures, according to the study.

Spirit Airlines kiosks in Boston.
Spirit Airlines kiosks in Boston.  

Allegiant's ultra-low-cost business model is very different from most other airlines in the study, according to company officials.

Allegiant Air Airbus A319
Allegiant Air Airbus A319  

"Our fares are 'unbundled,' meaning that the base fare does not include the cost of amenities such as checked baggage, in-flight entertainment, priority boarding, or seat selection," an Allegiant official told Insider via email.

David Becker/AP
David Becker/AP  

Allegiant's no-frills approach results in lower operating costs and customer savings, according to company officials.

An Allegiant Air MD-80
An Allegiant Air MD-80  

"Most of our flights are under four hours, which doesn't allow enough time for meal service that may be offered on longer international or domestic flights," Allegiant said.

Allegiant Air Airbus A320
Allegiant Air Airbus A320  

Allegiant doesn't offer in-flight entertainment. "The equipment adds weight to the aircraft, which burns more fuel," Allegiant said. "That increases the cost of operating the flight."

Allegiant aircraft
Allegiant aircraft  

Indonesia's Wings Air tied Spirit for third worst airline in the world, according to the study.

Wings Air
Wings Air  

Indonesia's Lion Air finished in last place, according to the study. Wings Air is a member of the Lion Air Group.

Boeing 737 MAX jets, including Lion Air.
Boeing 737 MAX jets, including Lion Air.  

US-based carriers fared poorly in the 2022 study - with none breaking into the Top 20 ranking of best airlines in the world. Southwest (21st) was the top US airline, followed by Hawaiian (23rd), Delta (30th), and Alaska (31st).

Southwest Airlines.
Southwest Airlines.  

The remaining major US carriers finished in the bottom half of the 2022 study: American (43rd), JetBlue (46th), Frontier (51st), and United (53rd).

Matheus Obst/Shutterstock
Matheus Obst/Shutterstock  

Delta was the best domestic airline in 2021, according to the study.

Delta Air Lines at JFK.
Delta Air Lines at JFK.  

International carriers dominated the top of the list for best airlines in the world. Singapore Airlines was the best airline in the world in 2022, according to the study.

Singapore AirlinesTaylor Rains/Insider
Singapore AirlinesTaylor Rains/Insider  

Korean Air finished second ahead of All Nippon Airways, which came in third.

Korean Air A380.
Korean Air A380.  

ANA was the best international airline in 2021, according to the study.

ANA All Nippon Airways
ANA All Nippon Airways  

Notable international carriers near the bottom of the 2022 best/worst list: EasyJet (33rd), Air France (35th), Air Canada (41st), and RyanAir (49th).

Ryanair.
Ryanair.  

Spirit officials did not respond to a request for comment.

Flying Spirit Airlines across the US — Spirit Airlines Flight 2021
Flying Spirit Airlines across the US — Spirit Airlines Flight 2021  
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