United Airlines Kicks Couple Off Plane En Route to Their Wedding


It's been a bad week for United Airlines. After a video of a passenger being violently removed from a plane by police went viral, you'd think the airline would be trying to stay out of the headlines.

In the latest passenger-PR nightmare, a couple flying United to their destination wedding in Costa Rica were booted from their plane on Saturday. Michael Hohl and Amber Maxwell were traveling with family and friends when confusion over seating landed them back in the terminal.

The wedding, planned for Thursday, will still happen, but the couple are - quite understandably - not happy with how United handled the situation. "We thought not a big deal, it's not like we are trying to jump up into a first-class seat," Hohl told News13, an ABC affiliate. "We were simply in an economy row a few rows above our economy seat."

The couple had flown into Houston from Salt Lake City. After a layover at George Bush Intercontinental airport, they boarded United Flight 1737 bound for Liberia, Costa Rica. When they went to sit down, they found a man stretched out and sleeping in their row.

According to the couple, they jumped up a few rows on the mostly empty plane and didn't think much of it. When a flight attendant asked them why they weren't in their assigned seats, the trouble started.

The airline and the couple have two different versions of events. According to the couple, they tried to explain there was someone sleeping in their assigned seats. Even after they complied with the flight crew and woke the sleeping man, an air marshal approached them and told them they had to get off the plane.

United Airlines in a statement said: "We're disappointed anytime a customer has an experience that doesn't measure up to their expectations. These passengers repeatedly attempted to sit in upgraded seating, which they did not purchase, and they would not follow crew instructions to return to their assigned seats. We've been in touch with them and have rebooked them on flights tomorrow."

Hohl and Maxwell deny they were being disorderly. "I think customer service and the airlines have gone real downhill," said Hohl. "The way United Airlines handled this was really absurd."

The stepfather of the bride to be, Michael Gallagher, told KUTV 2News Utah in an interview: "Truthfully, we all worried that maybe something would happen in Costa Rica, and we were willing to deal with that. Never in our wildest dreams did we think United was going to screw it up in Houston, Texas."

Read more news from Yahoo Style + Beauty:


More Related News

Woman Claims Delta Stopped Her From Singing National Anthem For Slain Soldier
Woman Claims Delta Stopped Her From Singing National Anthem For Slain Soldier

A Georgia doctor claims that Delta Air Lines prevented her from singing the national anthem to honor a slain soldier whose casket was on her plane.

Officers fired following probe of United passenger removal
Officers fired following probe of United passenger removal

The city of Chicago revealed Tuesday that it fired two airport police officers in connection with the controversial removal of a passenger from a United Airlines plane earlier this year. Video of the April incident went viral online, showing airport officers dragging a bloodied David Dao off a full plane to make room for airline crew needing to be repositioned for future flights. Inspector General Joseph Ferguson, who heads the midwestern US city's watchdog office, had been pursuing an internal probe of the officers' actions.

Chicago Aviation Dept fires two officers involved in dragging man off flight
Chicago Aviation Dept fires two officers involved in dragging man off flight
  • US
  • 2017-10-17 21:38:01Z

The Chicago Department of Aviation has fired two security officers for their roles in the forcible removal of a passenger on a United Airlines flight in April, an incident that provoked international outrage. The firings were included in a report on the incident released on Tuesday by the Chicago Office of the Inspector General. David Dao, a 69-year-old Vietnamese-American physician, was hospitalized after aviation officers dragged him from a United Airlines plane to make space for four crew members on the flight from Chicago's O'Hare International Airport to Louisville, Kentucky.

Leave a Comment

Your email address will not be published. Required fields are marked with *

Cancel reply


Top News: Style

Hit "Like"
Don't miss any important news
Thanks, you don't need to show me this anymore.