Costco has been using recording software to monitor customer's interactions on its website, violating the Florida Security Communications Act, according to a new lawsuit filed recently in Palm Beach County Circuit Court.
The document states that Jason Goldstein, identified as the plaintiff, visited Costco.com five times while in Florida within the last year. During these visits, he argues that Costco "utilized tracking, recording and/or 'session replay' software to contemporaneously intercept" his "mouse clicks and movements, information inputted" as well as his location, time and date, and "pages and content viewed," the lawsuit says according to Boca News Now. (Related: Grocery Shortages To Expect in 2021, According to Experts.)
The Costco lawsuit claims this is a violation of the Florida Security Communications Act, by unlawfully gathering data about web use, the court will decide if it applied to a public retail site. Goldstein says Costco did not disclose their monitoring and didn't ask him if they could do so causing an invasion of privacy and access to private information. Eat This, Not That! has reached out to Costco for a comment on the case.
This isn't the only grocery store to be hit with a lawsuit recently-Whole Foods is facing a court case against its Organic Honey Graham Crackers. It says the chain mislabeled the snack, implying it is made with honey and whole wheat flour when the ingredients are actually enriched white flour and sugar.
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